Fill in the details of your claim here
Upload pictures of the box the item arrived in case of shipping damage
Upload a photo of the complete interior protection so we can see how the item fits in the package
Uploading photos in case of freight damage:
Photos of the complete interior protection so we can see how the item is positioned in the parcel.
Photos of all 6 sides of the parcel from the outside.
We must be able to see the attached packing label in one of the photos of the packaging.
Picture of the actual damage to the item.
It is important that all packaging and the item is stored and not used until the case is finalised.
IMPORTANT: When you receive your parcel, it is important that you check it for visible damage to the packaging.
If there is visible damage, the carrier MUST make a note of this, otherwise we cannot accept any complaints. If there is damage to the item itself, this must be reported to us via email within 24 hours of receipt of the parcel.
Even if it does not look like shipping damage, you must save the packaging. You cannot make a claim without the packaging.
Photos of the complete interior protection, so we can see how the item fits in the package.
Photos of all 6 sides of the package from the outside.
We must be able to see the attached packing label in one of the photos of the packaging.
Picture of the actual damage to the item.
